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Frequently Asked Questions:

Mobile Handset Details


Q: How do I know what handset I have?

A: If youre not sure what type of phone you have, look for the manufacturer and model number under the battery or check your User Manual or documentation on your carriers website for more details.

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Q: How do I know if my handset is supported?

A: Check if your phone model is supported by filling in carrier, manufacturer, and model details in the My Mobile Profile section. Your phone not listed? Keep checking back; we are adding new ones all the time!

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Q: Is my cell phone compatible with ringtones?

A: To download ringtones and images, your cell phone must be text- and Internet-enabled offered in your subscription plan (T-Zone, M-mode, Vision, etc.). Check your phones capability in your User Manual or documentation on your carriers website for more details.

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Q: Is my cell phone compatible with Music Tones?

A: To download Music Tones, your cell phone must have the ability to play them, not all phone have this. Please check your phones capability in your User Manual or documentation on your carriers website for more details.

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Q: Is my cell phone compatible for voice or sound ringtones?

A: To download voice ringtones, your specific mobile phone model must have that capability. Although voice and sound ringtones are downloaded the same way as polyphonic ringtones, they require special features on your phone to play back correctly. Not all phones have those features. Check your phones capability in your User Manual or documentation on your carriers website for more details.

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